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85 thoughts on "FAQ"

  1. Iwani says:

    Where Is Merge Car Rental Nearest Location?

    1. Admin MCR says:

      We have 9 Branch at Major City and Airport, for more details please click the respective branches: Kuala Lumpur, Terengganu, Langkawi, Ipoh, Penang, Melaka, Kuantan, Negeri Sembilan and Selangor

  2. Iwani says:

    Can I Pick up at non-Merge Car Rental location?

    1. Admin MCR says:

      Yes you can pickup any location, you must inform nearest branch and maybe you must pay additional surcharge, depend on location.

  3. Iwani says:

    Can I drive into Singapore and Thailand or neighboring countries?

    1. Admin MCR says:

      All Merge cars are strictly prohibited from being driven into Singapore, Thailand, Brunei and Indonesia

  4. Iwani says:

    Can I return my rented car to a different location?

    1. Admin MCR says:

      Yes, a repositioning fee will be levied for one-way rental. Detail of charges will be made available at the time of booking

  5. Iwani says:

    How can I return the car after your business hours?

    1. Admin MCR says:

      We have crew to collect the car when you want to return

  6. Iwani says:

    Is there any surcharge when I return the car after your business hours?

    1. Admin MCR says:

      Yes, surcharges as below. These charges apply for both pickup and return

      • 1700-2100 RM35
      • 2100-2300 RM50
      • 0000-0700 RM150
      • 0700-0830 RM35
  7. Iwani says:

    Can I extend my rental?

    1. Admin MCR says:

      Extension of rental is to be communicated directly to the renting location you have picked up the vehicle to facilitate extension of insurance coverage.

  8. Iwani says:

    Can you reserve a map when me pick up the car?

    1. Admin MCR says:

      We not provide maps, But you can rent a GPS at RM15 per day and its subject to availability

  9. Iwani says:

    If I Change my itinerary or cancel my travel. Can I cancel my paid booking and make another booking later?

    1. Admin MCR says:

      Yes, you can make cancelation booking within 48 hours before arrival date and we will refund back 100% amount you paid, if you not sent any cancelation booking we will not refund money back to you.

  10. Marco says:

    I have forgotten my booking number. How do I know if the booking has gone through?

    1. Admin MCR says:

      Please check your registered email. A copy of the booking confirmation have been sent to your email.

  11. Marco says:

    What is the licence requirements for renting a car?

    1. Admin MCR says:

      Renters must have a valid national or International Driving Licence. Other nationals who hold a valid driving licence in English can drive in Malaysia for a maximum of 3 months. Probational licence holders will not be accepted.

  12. Marco says:

    What documentations do I have to present at the rental counter?

    1. Admin MCR says:

      You will need to present your I/C or passport, a valid driving licence and a valid credit card. Merge Car Rental Malaysia reserves the right to refuse its car rental services if these terms are not met.

  13. Marco says:

    Is there a problem if I let someone else drive the car without first listing them as an additional authorized driver?

    1. Admin MCR says:

      Yes, If someone else drives the car without Merge Car Rental Malaysia’s permission, you have violated the contract terms. This violation could complicate or even negate claims against your personal insurance and negatively impact any coverage you receive. If the police stop the unauthorized driver, that driver can be detained or even arrested because they don’t have any legal right to have possession of the car.

  14. Marco says:

    Are your cars insured?

    1. Admin MCR says:

      All vehicles are insured with passenger liability protection, Collision Damage Waiver, Theft Protection and Third Party Liability

  15. Marco says:

    What type of fuel will my rented car take?

    1. Admin MCR says:

      Your rental car will run on diesel or petrol. It depends which model you choose. Please check with our counter representative upon vehicle collection.

  16. Marco says:

    How much of deposit do I have to pay ?

    1. Admin MCR says:

      A Security deposit of RM300 will be taken upon car collection and we prefer cash excluding the estimated charge of your intended rental.

  17. Marco says:

    Why do you require deposit from me?

    1. Admin MCR says:

      Security deposit will be taken on cash as a deposit to cover miscellaneous charges such as fuel, damage to the rented vehicle upon return, summons etc

  18. Marco says:

    Can I bring durian in the car?

    1. Admin MCR says:

      All items and goods discharging unpleasant odours are strictly forbidden from being carried in the vehicle (e.g. Durians, salted fish etc). The renter will be liable to reimburse Merge Car Rental on demand for all costs of eliminating such odours, including the servicing of the whole air conditioner system and the loss of rental days to Merge Car Rental

  19. Marco says:

    Can I smoke in the car?

    1. Admin MCR says:

      Smoking is strictly prohibited in all Merge Car Rental vehicles.

  20. Marco says:

    What should I do if my car breaks down?

    1. Admin MCR says:

      Kindly call our 24 hour Road Assistance Service

  21. Erica says:

    Will only reach penang by midnight. Is it possible?

    1. Admin MCR says:

      hi our operation team will work until 2330

  22. Edward Lew says:

    Is it Fine if i pay for a day and i return my car after few hours? since gotta be very busy and can im abit afraid my flight will delay is it okay ?

  23. Edward Lew says:

    do i need to make the fuel full when i return the car?
    and how much fuel will i rent the car?

    1. Admin MCR says:

      for fuel policy same as same,when we give half tank u must return also half tank

  24. Edward Lew says:

    what is the fees for the return ?

    1. Admin MCR says:

      for the return fees, ones you select pickup n drop off point you will get price,price different base on pickup and location


    Dear SIrs,
    Please confirm that you have a pick up office at KLIA 2?
    And if we book for KLIA 2 that there will be no additional delivery fee.
    THanks and warm regards
    Moira TOh

    1. Admin MCR says:

      hi additional delivery fee for KLIA & KLIA2

  26. Mc Wong says:

    Could you please call me for inquiry?

  27. yen says:

    can I pick up car 6am at bus terminal sungai nibong

    1. Admin MCR says:


  28. yen says:

    Is’t directly pick up the car as my mention place?The copy of Lisense & IC pass to the person at same time. No need go to your office register?

    1. Admin MCR says:

      yes no need, you can pass to our crew upon car collection

  29. yen says:

    Can I communicate in Chinese as phone +60183656282? No reply by whatsapp.

  30. Ophelia Lee says:

    Is it possible or by any chance for Malaysian driver who is 20years old to rent a car?

    1. Admin MCR says:

      sorry cannot, please refer our term n cond

  31. Edward says:


    I am interested in renting with Merge with pickup from Ipoh and return in Penang.

    May I know if that is possible and if both pickup locations are at the airports?

    For the excess protection, may I know what it covers and what is the excess?

    I am from Singapore by the way.

    Thank you.


    1. Admin MCR says:

      yes sure, you can pickup at ipoh and return to penang, for excess protection you can refer our term and cond.

  32. Jeremy Cheah says:


    I am going to Ipoh from 8-11 Jul 18, and wish to rent a car from 8 Jul 18 (~9am) to 11 Jul 18 (~3pm).

    I note from your website that you have a Toyota Vios for rental. What is the cc (engine capacity) of this car? Is it as 1600cc car?

    Can I pick up and drop off the star at the Ipoh Airport as I am arriving in Ipoh by plane from Singapore.

    Thank you.

    1. Admin MCR says:

      hi yes, for toyota vios 1500cc automatic transmission…yes sure you can pickup car at airport, we have counter at airport ipoh

  33. Iverson Tan says:

    We would like to check whether we shall pick up at 10.30pm at Penang International Airport upon arrival

    1. Admin MCR says:

      yes, you can collect car 10:30pm at international airport penang

  34. CHUNG says:

    What is the excess protection include?

    1. MCR says:

      Hi Chung you read details for excess protection

  35. pana says:

    May I know if you have counter at KLIA?
    What is the office hour to return the car, can Ireturn in early morning let say 0630 or let night such as 2400?

    1. MCR says:

      We dont have counter at klia, for pickup & return we meet n great, for more enquiry please email to

  36. zhou jun says:

    Is there any different between website and front desk when I buy the excess protection insureance ? dose the price is the same ?

    1. Iwani Khalid says:


  37. Ivy Yow says:

    May I know what is “off-branch surcharge”?

    1. Iwani Khalid says:

      When you pickup at branch A, and return at branch B, you will be charged an additional fee.

  38. Jason tang says:

    Hi can I have a read of your insurance policy before I rent your car? Thanks

    1. Iwani Khalid says:

      Sure, you can read it here

  39. chik says:

    hi, saya nak sewa kereta di kuantan dari 1.8 -3.8…tapi boleh ambik kat airport tak n tinggal balik kat tak familiar kawasan kuantan

    1. Iwani Khalid says:

      Ya, semestinya!

  40. oliver says:

    I will be renting an Starex MPV pickup at Penang Airport..may i ask.. what is the average age for your starex MPV?

    1. Iwani Khalid says:

      Year 2017-2019

  41. Svetlana says:

    Good afternoon. I want to rent a car. Where can I find your office in KLIA1?

    1. Iwani Khalid says:

      Please read the answer to FAQ no 37

  42. surendra says:

    what is your upper age limit. or can a 76 year old rent a car from your company?

    1. Iwani Khalid says:

      The drivers must be between 25 and 65 years old. Other nationals who hold a valid driving licence in English can drive in Malaysia for a maximum of 3 months. Probational licence holders will not be accepted.

      However, if you’re physically fit to drive and have no medical issues, please contact us to discuss

  43. steven Wee says:

    Hi, if I pick up the car from Penang airport and wing it return in Ipoh, can I return at Weil Hotel for someone to pick the car up?
    Secondly, normally how old is your car?’

    1. Iwani Khalid says:

      Yes we do offer returning to a different branch/city but there will be additional charges. All our cars are well-maintained

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