Need Help? Inquiries Call Us: +6018 365 6282
Where Is Merge Car Rental Nearest Location?
We have 9 Branch at Major City and Airport, for more details please click the respective branches: Kuala Lumpur, Terengganu, Langkawi, Ipoh, Penang, Melaka, Kuantan, Negeri Sembilan and Selangor
Can I Pick up at non-Merge Car Rental location?
Yes you can pickup any location, you must inform nearest branch and maybe you must pay additional surcharge, depend on location.
Can I drive into Singapore and Thailand or neighboring countries?
All Merge cars are strictly prohibited from being driven into Singapore, Thailand, Brunei and Indonesia
Can I return my rented car to a different location?
Yes, a repositioning fee will be levied for one-way rental. Detail of charges will be made available at the time of booking
How can I return the car after your business hours?
We have crew to collect the car when you want to return
Is there any surcharge when I return the car after your business hours?
Surcharge of RM15 will be levied for services rendered after business hours.
Can I extend my rental?
Extension of rental is to be communicated directly to the renting location you have picked up the vehicle to facilitate extension of insurance coverage.
Can you reserve a map when me pick up the car?
We not provide maps, But you can rent a GPS at RM15 per day and its subject to availability
If I Change my itinerary or cancel my travel. Can I cancel my paid booking and make another booking later?
Yes, you can make cancelation booking within 48 hours before arrival date and we will refund back 100% amount you paid, if you not sent any cancelation booking we will not refund money back to you.
I have forgotten my booking number. How do I know if the booking has gone through?
Please check your registered email. A copy of the booking confirmation have been sent to your email.
What is the licence requirements for renting a car?
Renters must have a valid national or International Driving Licence. Other nationals who hold a valid driving licence in English can drive in Malaysia for a maximum of 3 months. Probational licence holders will not be accepted.
What documentations do I have to present at the rental counter?
You will need to present your I/C or passport, a valid driving licence and a valid credit card. Merge Car Rental Malaysia reserves the right to refuse its car rental services if these terms are not met.
Is there a problem if I let someone else drive the car without first listing them as an additional authorized driver?
Yes, If someone else drives the car without Merge Car Rental Malaysia’s permission, you have violated the contract terms. This violation could complicate or even negate claims against your personal insurance and negatively impact any coverage you receive. If the police stop the unauthorized driver, that driver can be detained or even arrested because they don’t have any legal right to have possession of the car.
Are your cars insured?
All vehicles are insured with passenger liability protection, Collision Damage Waiver, Theft Protection and Third Party Liability
What type of fuel will my rented car take?
Your rental car will run on diesel or petrol. It depends which model you choose. Please check with our counter representative upon vehicle collection.
How much of deposit do I have to pay ?
A Security deposit of RM300 will be taken upon car collection and we prefer cash excluding the estimated charge of your intended rental.
Why do you require deposit from me?
Security deposit will be taken on cash as a deposit to cover miscellaneous charges such as fuel, damage to the rented vehicle upon return, summons etc
Can I bring durian in the car?
All items and goods discharging unpleasant odours are strictly forbidden from being carried in the vehicle (e.g. Durians, salted fish etc). The renter will be liable to reimburse Merge Car Rental on demand for all costs of eliminating such odours, including the servicing of the whole air conditioner system and the loss of rental days to Merge Car Rental
Can I smoke in the car?
Smoking is strictly prohibited in all Merge Car Rental vehicles.
What should I do if my car breaks down?
Kindly call our 24 hour Road Assistance Service
Will only reach penang by midnight. Is it possible?
hi our operation team will work until 2330
Is it Fine if i pay for a day and i return my car after few hours? since gotta be very busy and can im abit afraid my flight will delay is it okay ?
do i need to make the fuel full when i return the car?
and how much fuel will i rent the car?
for fuel policy same as same,when we give half tank u must return also half tank
what is the fees for the return ?
for the return fees, ones you select pickup n drop off point you will get price,price different base on pickup and location
my reference number :R322ARVSEF
i have not make any payment, can i pay full when pick up? if not please advise how to pay 20% booking fee?
Please confirm that you have a pick up office at KLIA 2?
And if we book for KLIA 2 that there will be no additional delivery fee.
THanks and warm regards
hi yes..no additional delivery fee for KLIA & KLIA2
Could you please call me for inquiry?
you can email us email@example.com
Hi. We are planning to go to Subang Jaya on May 25 and return to Penang May 26. I want to inquire how much is it to rent a car in your company?
can I pick up car 6am at bus terminal sungai nibong
Is’t directly pick up the car as my mention place?The copy of Lisense & IC pass to the person at same time. No need go to your office register?
yes no need, you can pass to our crew upon car collection
Can I communicate in Chinese as phone +60183656282? No reply by whatsapp.
Is it possible or by any chance for Malaysian driver who is 20years old to rent a car?
sorry cannot, please refer our term n cond https://www.mergecarrental.com/terms-conditions/
I am interested in renting with Merge with pickup from Ipoh and return in Penang.
May I know if that is possible and if both pickup locations are at the airports?
For the excess protection, may I know what it covers and what is the excess?
I am from Singapore by the way.
yes sure, you can pickup at ipoh and return to penang, for excess protection you can refer our term and cond. https://www.mergecarrental.com/terms-conditions/
I am going to Ipoh from 8-11 Jul 18, and wish to rent a car from 8 Jul 18 (~9am) to 11 Jul 18 (~3pm).
I note from your website that you have a Toyota Vios for rental. What is the cc (engine capacity) of this car? Is it as 1600cc car?
Can I pick up and drop off the star at the Ipoh Airport as I am arriving in Ipoh by plane from Singapore.
hi yes, for toyota vios 1500cc automatic transmission…yes sure you can pickup car at airport, we have counter at airport ipoh
We would like to check whether we shall pick up at 10.30pm at Penang International Airport upon arrival
yes, you can collect car 10:30pm at international airport penang
What is the excess protection include?
Hi Chung you read details for excess protection https://www.mergecarrental.com/terms-conditions/
May I know if you have counter at KLIA?
What is the office hour to return the car, can Ireturn in early morning let say 0630 or let night such as 2400?
We dont have counter at klia, for pickup & return we meet n great, for more enquiry please email to firstname.lastname@example.org
Is there any different between website and front desk when I buy the excess protection insureance ? dose the price is the same ?
May I know what is “off-branch surcharge”?
When you pickup at branch A, and return at branch B, you will be charged an additional fee.
Hi can I have a read of your insurance policy before I rent your car? Thanks
Sure, you can read it here
hi, saya nak sewa kereta di kuantan dari 1.8 -3.8…tapi boleh ambik kat airport tak n tinggal balik kat airport..sy tak familiar kawasan kuantan
I will be renting an Starex MPV pickup at Penang Airport..may i ask.. what is the average age for your starex MPV?
Good afternoon. I want to rent a car. Where can I find your office in KLIA1?
Please read the answer to FAQ no 37
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